Business Strategy & Planning

We work alongside clients to develop commercial strategies which reflect their business vision and ambitions. Tried and tested approaches are used to identify sources of competitive advantage and translate them into actionable plans and sustained business results.

Market, & Customer Insight

By identifying competitors’ strategies and observing trends and evolving customer requirements, we are able to map markets and highlight new opportunities. Insights derived from looking at the market from the customer’s perspective provide the keys to unlocking growth.

Customer Journey

We help clients to profile the different types of customers who use, or have the potential to use, their products and services. Taking each customer segment, we trace their journey through the market from search and selection, to purchase and service experience. At each of these nodes we identify points of friction which can be resolved to provide a compelling, value-added customer experience.

Brand, Product and Service Development

Taking as a starting point your knowledge of the relationship between your customers and your brand or business, we work with you to define and develop new and complementary product and service offerings.

Funding

Bright-Sky acts on behalf of clients to investigate and secure business funding from a wide range of alternative sources; from grants and traditional lenders to crowdfunding and beyond.

Sales & Channel Strategy

We work with you to develop a sales strategy and detailed sales plan for your business. Your new strategy will take account of the differing requirements of customers in each sales channel, and your sales plans can be drawn up to the level of individual customers.

Sales Team Leadership

If you need someone to lead your sales team, Bright-Sky can help. We are experienced in all aspects of sales team management. This includes objective setting, planning down to individual customer level, target setting and incentivisation. Our capabilities include KPI based performance management, and coaching.

Key Account Management

Insufficient resource to service and develop new customers? Talk to Bright-Sky. We can act as your business representative until you have a permanent solution in place.

Contract Negotiation

Bright-Sky are experienced in acting on behalf of clients in contract negotiations with customers and suppliers to establish service level agreements and commercial terms.

Sourcing & Supply Chain

We offer support to clients in establishing and managing supply chains, including defining specifications, quality standards and service levels. We can help in the identification, assessment and set-up of new vendors.

Business Turnaround

With our experience of large-scale change management, Bright-Sky can help you re-engineer your business for future success.

Restructuring

Bright-Sky can support your organisation through restructuring programmes.

Leadership & High Performance

Providing mentoring and support to business leaders in the process of forming, galvanising and leading senior teams on the journey to high performance.

Culture Change

Strong businesses invariably display strong, customer-centric cultures. We help businesses to create performance measures which reflect the real needs of their customers and place them at the heart of business operations. And we work with you to improve processes in support of those measures. We help you to foster and promote a culture of unrelenting focus on the customer experience to maximise business results.

Policies & Processes

Are your company policies and processes aligned to your business ethos and purpose? Bright-Sky can re-draw them for you to establish clear working practices which reflect your standards and values.

  • Helping Businesses Define and Deliver their Ambitions

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